Delivery

Delivery

Beds By Saxon delivers nationwide across the UK. 

Delivery is unavailable for AB, DD, TR, GY, JE, IM, ZE, KW, IV , The Channel Islands, Isle of Man, Northern and Southern Island, Scottish Highlands, Scilly Isles , Scottish Islands and Isle of Wight 

Processing Times

Orders placed on weekends or public holidays will be processed on the next business day.

If there is any unexpected delay with your order, we will contact you using the email address or phone number provided at checkout.

Delivery Times

Estimated delivery times are:

  • Beds and Bed Frames: 3–7 business days

Delivery times are usually very accurate but may vary depending on your location, weather conditions, courier availability, or other circumstances beyond our control.

 

Large Deliveries

Large items may be delivered by specialist furniture couriers.

For these deliveries:

  • Our delivery partner may contact you to arrange a convenient delivery date.
  • Someone aged 18 or over must be available to accept delivery.
  • Please ensure there is suitable access to your property before ordering.

If access restrictions prevent successful delivery, additional delivery charges may apply.

Delivery Inspection

Please inspect your order as soon as it is delivered.

If your item arrives damaged or incorrect, please do not accept the bed.
If you notice damage after delivery please notify us within 48 hours of delivery and include clear photographs of the issue.

Do not use damaged items before contacting us, as this may affect our ability to resolve your claim.

Missed Deliveries

If no one is available to receive your order at the agreed delivery time, our courier may:

  • Attempt redelivery;
  • Leave instructions for collection or rearrangement
  • Return the order to our warehouse.

Additional delivery charges may apply for repeated delivery attempts.

Order Tracking

Where available, tracking information will be sent to your email once your order has been dispatched.

Some furniture deliveries arranged through specialist couriers may not include live tracking, but customers will be contacted directly to arrange delivery via phone.

Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including severe weather, carrier disruptions, supplier delays, or peak trading periods.

If your delivery is significantly delayed, we will keep you informed and work to resolve the issue as quickly as possible.

Incorrect Delivery Information

Please ensure your delivery address and contact details are accurate before placing your order.

We cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

Contact Us

If you have any questions about your delivery, please contact our customer support team through our Contact Us page or email: sales@bedsbysaxon.co.uk