Returns & Refunds

At Beds By Saxon we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help. All our beds made to order specifically for each customer.
As a result, once production has begun, orders cannot usually be cancelled or changed. Please ensure that all measurements, colours, fabrics, sizes, and specifications are correct before placing your order.

Returns

Because our products are made to your specifications, we do not accept returns for:

  • Change of mind.
  • Incorrect size selected by the customer.
  • Colour or fabric choices made by the customer.
  • Items that have been used, assembled, damaged, or altered after delivery.

Damaged or Faulty Items

If your order arrives damaged or develops a manufacturing fault, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will assess the issue and arrange a replacement, repair, or refund where appropriate.

How to Start a Return

To request a return, please contact our customer support team:

Email: Sales@bedsbysaxon.co.uk

Include your order number and reason for the return. We will provide instructions for returning your item.

Returns sent without prior approval may not be accepted.

Return Shipping

If the item is faulty, damaged, or we sent the wrong product, we will collect the item

Refunds

Once returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Exchanges

We replace items only if they are defective, damaged, or the wrong item was supplied.

If you wish to exchange an item for a different size or model, please contact us before returning your order.

Order Cancellations

All our beds are Custom or made to order beds and cannot be cancelled once production has started.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Beds By Saxon
Email: Sales@bedsbysaxon.co.uk