Returns & Refunds

At Beds By Saxon we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging where possible.
  • Include proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned unless they are defective:

  • Custom-made or made-to-order beds
  • Clearance or final sale items
  • Gift cards

Damaged or Faulty Items

If your order arrives damaged or develops a manufacturing fault, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will assess the issue and arrange a replacement, repair, or refund where appropriate.

How to Start a Return

To request a return, please contact our customer support team:

Email: Sales@bedsbysaxon.co.uk

Include your order number and reason for the return. We will provide instructions for returning your item.

Returns sent without prior approval may not be accepted.

Return Shipping

If the item is faulty, damaged, or we sent the wrong product, we will collect the item

Refunds

Once returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Exchanges

We replace items only if they are defective, damaged, or the wrong item was supplied.

If you wish to exchange an item for a different size or model, please contact us before returning your order.

Order Cancellations

Custom or made to order beds cannot be cancelled once production has started.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Beds By Saxon
Email: Sales@bedsbysaxon.co.uk