Warranty

We stand behind the quality of our beds. 1 year manufactures guarantee,

What Is Covered

This warranty covers:

• Manufacturing defects
• Faulty materials
• Structural defects caused during production
• Broken or defective components resulting from normal residential use

If a defect covered by this warranty is confirmed, we will, at our discretion:

• Repair the product;
• Replace the defective part;
• Replace the product with the same or comparable model; or
• Issue a partial or full refund where appropriate.

What Is Not Covered

This warranty does not cover:

• Normal wear and tear
• Cosmetic damage such as scratches, dents, or minor fabric variations
• Damage caused by misuse, abuse, accidents, or improper assembly
• Commercial or rental use
• Water, fire, pet, or pest damage
• Damage caused by moving or incorrect storage
• Changes in comfort preference or firmness
• Products that have been modified or repaired by unauthorised persons

Warranty Claims

To submit a warranty claim, please contact our customer support with:

• Your order number
• A description of the issue
• Clear photographs or videos showing the defect

We may request additional information to assess the claim.

Claims are typically reviewed within 5–10 business days.

Replacement Products

Replacement products or parts continue under the remaining period of the original warranty and do not begin a new warranty period.

Customer Responsibilities

Customers are responsible for:

• Following all assembly and care instructions.
• Using the product as intended.
• Inspecting the product upon delivery and reporting any damage within 48 hours.

Limitation of Warranty

This warranty applies only to the original purchaser and is non-transferable.

Nothing in this policy limits your statutory consumer rights under applicable consumer protection laws.

Contact Us

For warranty assistance, please contact our customer support team through our Contact Us page or email us at: sales@bedsbysaxon.co.uk